Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at petrico2026@outlook.com. Please note that returns will need to be sent to the following address: Suite 120, 61 Bridge Street, 61, Bridge, Kington HR5 3DJ, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at petrico2026@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is delivered to a member state of the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

You may also exercise your right of withdrawal before your order has been dispatched or while it is in transit.

To exercise your right of withdrawal, you may contact us at petrico2026@outlook.com or submit a withdrawal request through the withdrawal option available on our website.

To process your request, please provide:

• Your name;

• Your order number or order reference.

Once we receive your request, we will send you a confirmation of receipt by email without undue delay.

If you withdraw from the contract, the goods must be returned in their original condition, unused, and in their original packaging, together with proof of purchase.

Refunds will be made using the same payment method used for the original transaction, unless otherwise agreed.

Certain goods are excluded from the right of withdrawal where permitted by applicable law, including personalized products and certain sealed personal care items once unsealed.

 

Withdrawal Requests Before Fulfilment

Orders that have not yet been fulfilled may be cancelled upon request.

If an order has already been dispatched, customers may exercise their right of withdrawal in accordance with applicable laws. Depending on the circumstances, customers may be asked to refuse delivery or return the goods after receipt.

Please contact us at petrico2026@outlook.com as soon as possible if you wish to cancel your order.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at petrico2026@outlook.com.