Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). During high-volume periods such as sales, promotions, or holidays, processing times may be slightly extended.

Custom or made-to-order items may require additional processing time, which will be clearly stated on the product page.

Shipping Time

Once your order has been processed and shipped, delivery times are estimated as follows:

Domestic orders: 3–7 business days
International orders: 5–15 business days (depending on destination and customs processing)

Please note that delivery times are estimates and may vary due to factors outside our control, such as courier delays, weather conditions, or customs clearance.

Shipping Methods

We work with trusted shipping carriers such as DHL, FedEx, UPS, and local postal services depending on your location and order type. The shipping method is automatically selected based on the fastest and most reliable option available.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow 24–48 hours for tracking information to update.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. If you notice an error, please contact us immediately so we can attempt to update it before shipment.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, we are not responsible for lost, stolen, or delayed packages. However, we will assist you in communicating with the carrier to help resolve any issues.